HVAC — Lexington, Kentucky — Market Study

What almost nobody here is doing

Every company was audited independently against the same 122-point scorecard. These are the checks with the highest failure rate among the companies that could be assessed on them.

Live chat or chatbot installed and functional93%

26 of 28 assessed have this gap

Video testimonials — multiple and featured86%

24 of 28 assessed have this gap

Call tracking with source attribution79%

22 of 28 assessed have this gap

Contact form is 4 fields or fewer75%

21 of 28 assessed have this gap

Author and expertise signals on content75%

21 of 28 assessed have this gap

Awards and recognition — displayed visually75%

21 of 28 assessed have this gap

FAQ schema - for AI-Mode citation (FAQ rich results retired May 2026)64%

18 of 28 assessed have this gap

What's already table stakes here

The flip side — checks nearly every company in this market has already covered. If you don't have these, you are behind the market, not just behind best practice.

Service reach on mobile — the set is on the page, not behind a menu100%

28 of 28 already have this

XML sitemap published100%

28 of 28 already have this

Individual service pages for every major service100%

28 of 28 already have this

Lead capture present on every service page96%

27 of 28 already have this

Phone number visible and prominent above fold — desktop96%

27 of 28 already have this

Method: every company was audited independently against the same 122-item Business Health Exam scorecard, then compared only on the 51 checks every company in this market could be assessed on. A check that couldn't be assessed for a company is excluded from that comparison, never counted as a zero. Company names are withheld — these businesses did not ask to be scored.

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